Shipping and returns
Thedroppedcollection.com delivers parcels via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also, the invoice will show the amount of each item purchased.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
The amount of the transactions made by credit cards, Mada card, Apple Pay and other payment solutions will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Thedroppedcollection.com processes orders in Riyadh from Saturday till Thursday 9am-5pm. Thedroppedcollection.com processes order the day after the order’s placement, or the next available working day. Thedroppedcollection.com ships parcels via DHL Express. Thedroppedcollection.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Thedroppedcollection.com’s control.
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Saudi and Worldwide – FREE SHIPPING
Saudi Arabia - Shipping costs: 100 SAR. FREE SHIPPING for orders over 2,000 SAR
Shipping in Riyadh City, Saudi Arabia is for free on all orders.
REST OF THE WORLD - Shipping costs: 200 SAR. FREE SHIPPING for orders over 2,500 SAR
Please note that customers outside of Saudi Arabia are to take care of any duty and tax fees. Customers will correspond this amount to the courier service, according to the process recommended by the courier service itself.
When the order will be given to the courier service, customers will receive an email from DHL providing the tracking number (AWB) related to the order.
In order to monitor the status of the order, customers may visit DHL official website http://www.dhl.com/en.html and insert the AWB number in the specific area “Track Your Shipment”.
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
Thedroppedcollection.com carefully seals up the parcels with a customized tape with Thedroppedcollection.com logo.
If the customer receives a parcel that has been opened by Customs or by the courier service for authorized inspections, the parcel will be closed with a tape as a warranty seal.
If the parcel appears damaged, or the tape not undamaged, the customer is kindly invited at the time of signature for parcel receipt to add the note “Received unchecked’, or to refuse the delivery of the parcel.
In case the parcel will result damaged, customers are kindly invited to open a claim with the local DHL office and promptly contact Thedroppedcollection.com at the e-mail address info@Thedroppedcollection.com.
If the parcel is not appeared intact and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Thedroppedcollection.com will not accept any related claim.
For any reason, the customer can return the order all parts or one of the pieces if more than one piece is ordered. Items can be returned for refund within 30 working days from the date of the fulfilment of the package. Items must be returned in the same original conditions without use or damage and packed neatly and with all attachments with the return card still attached.
If customers wish to return an item, THEDROPPEDCOLLECTION.COM invite them to enter their account section (log in to the account is not mandatory to complete the purchase) and request a return by clicking on Return button under the order list, or by clicking on Return button at the bottom of the Order Confirmation e-mail.
Direct link to return your item/s: https://thedroppedcollection.com/a/return
The customer is invited to follow the instructions in the previous link and fill in the specified forms. After submitting the return request to customer service, the customer will receive an e-mail with the return authorisation number (RMA) and detailed instructions for completing the return procedure. The customer is requested to follow the return instructions carefully until the return request is approved.
In case customer requests the refund of the item(s) returned, the return will be processed within 5/7 days of receipt of the package, credit note will be issued in 21 days only after the quality check on the item(s).
For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days.
Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.
Terms and conditions of return
Customer is kindly invited to carefully follow the return policy of THEDROPPEDCOLLECTION.COM, briefly summed up below.
Item(s) can be returned only for the following reasons: refund and color and or size exchange.
Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached.
The returned item(s) should have not been worn, washed, or altered. The shoe’s soles must be returned in perfect conditions and should not show any use signs. Item(s) must be returned with its (their) original tag, wrapping and other accessories (dust bag and covers, etc.) received in the box. Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.
In case of defective item, or incorrect item following a mistake attributed to THEDROPPEDCOLLECTION.COM, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of THEDROPPEDCOLLECTION.COM.
Returns will have to be packed in the same box sent by THEDROPPEDCOLLECTION.COM and should have a copy of the invoice inside.
Shipping costs on the items to be returned are at THEDROPPEDCOLLECTION.COM.
Any duty and tax related to the import of the box are always at THEDROPPEDCOLLECTION.COM.
Return authorized by THEDROPPEDCOLLECTION.COM must be shipped from the same shipping country THEDROPPEDCOLLECTION.COM sent the parcel to.
THEDROPPEDCOLLECTION.COM reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of THEDROPPEDCOLLECTION.COM. In these cases, THEDROPPEDCOLLECTION.COM can return the box to the sender at the original shipping address. In case THEDROPPEDCOLLECTION.COM accepts returns that were not authorized or not in compliance, THEDROPPEDCOLLECTION.COM can withhold the 10% of the value of the returned item from the refund.
Saturday-Thursday from 9am to 5pm Riyadh Time