Returns and refunds

We reserve the right to add, delete and/or modify any of the terms and conditions contained in this Agreement and its related policies. In the event of substantive changes to the terms of this Agreement, you will be notified with a notice on the site. If any modification is unacceptable to you, your only recourse is to discontinue use of the Services. Your continued use of the Services following posting of a change notice or new agreement on the Site or notice to you via e-mail, will constitute your binding acceptance of the changes.

For any reason, the customer can return the order all parts or one of the pieces if more than one piece is ordered. Items can be returned only; for size changes you have to return the item and then purchase the desired item. 

The refund will be made within 30 working days from the date of the fulfilment of the package*. Items must be returned in the same original conditions without use or damage and packed neatly and with all attachments with the return card still attached.

If customers wish to return an item, THEDROPPEDCOLLECTION.COM invite them to enter their account section and request a return by clicking on Return button under the order list, or by clicking on Return button at the bottom of the Order Confirmation e-mail. Direct link to return your item/s:

The customer is invited to follow the instructions in the previous link and fill in the specified forms. After submitting the return request to customer service, the customer will receive an e-mail with the return authorisation number (RMA) and detailed instructions for completing the return procedure. The customer is requested to follow the return instructions carefully until the return request is approved.



In case customer requests the refund of the item(s) returned, the return will be processed within 5/7 days of receipt of the package, credit note will be issued in 21 days after the quality check on the item(s). 

For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 21 working days.

Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.


Terms and conditions of return

Customer is kindly invited to carefully follow the return policy of THEDROPPEDCOLLECTION.COM, briefly summed up below.

Item(s) can be returned only for the following reasons: refund and or size exchange.

Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached.

The returned item(s) should have not been worn, washed, or altered. The shoe’s soles must be returned in perfect conditions and should not show any use signs.
Item(s) must be returned with its (their) original tag, wrapping and other accessories (dust bag and covers, etc.) received in the box. Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.

In case of defective item, or incorrect item following a mistake attributed to THEDROPPEDCOLLECTION.COM, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of THEDROPPEDCOLLECTION.COM.

Returns will have to be packed in the same box sent by THEDROPPEDCOLLECTION.COM and should have a copy of the invoice inside.

Shipping costs on the items to be returned are at THEDROPPEDCOLLECTION.COM.

Any duty and tax related to the import of the box are always at THEDROPPEDCOLLECTION.COM.

Return authorized by THEDROPPEDCOLLECTION.COM must be shipped from the same shipping country THEDROPPEDCOLLECTION.COM sent the parcel to.

THEDROPPEDCOLLECTION.COM reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of THEDROPPEDCOLLECTION.COM. In these cases, THEDROPPEDCOLLECTION.COM can return the box to the sender at the original shipping address. In case THEDROPPEDCOLLECTION.COM accepts returns that were not authorized or not in compliance, THEDROPPEDCOLLECTION.COM can withhold the 10% of the value of the returned item from the refund.


Customer service

Saturday-Thursday from 9am to 5pm Riyadh Time