Orders and Shipping
We reserve the right to add, delete and/or modify any of the terms and conditions contained in this Agreement and its related policies. In the event of substantive changes to the terms of this Agreement, you will be notified with a notice on the site. If any modification is unacceptable to you, your only recourse is to discontinue use of the Services. Your continued use of the Services following posting of a change notice or new agreement on the Site or notice to you via e-mail, will constitute your binding acceptance of the changes.
Information on items
For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to info@thedroppedcollection.com
Orders processing
Thedroppedcollection.com reserves the right to refuse an order in the case in which MyFatoorah, and other related payments gateways does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
Thedroppedcollection.com reserves the right to delay any shipment in case Thedroppedcollection.com cannot properly process orders due to any reasonable causes that are irrelevant to Thedroppedcollection.com ’s control. Please note that during seasonal sales and promotional sales, delays can occur in the order’s processing.
Thedroppedcollection.com reserves the right to refuse to process orders and/or service in any moment.
Orders status
In the Order section, by logging into the personal area, and by clicking on each order, the tracking number will be visible.
Thedroppedcollection.com suggests customers to visit DHL website in order to monitor the status of the order.
Promotional codes
Customers who receive a PROMO CODE through newsletter, social network or an authorized website, can insert the PROMO CODE in the personal area at the checkout page.
Each PROMO CODE has a specific duration that cannot be extended, and it can be used just one time.
Shipment & delivery
Shipping methods
Thedroppedcollection.com delivers parcels via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also, the invoice will show the amount of each item purchased.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
The amount of the transactions made by credit cards, Mada card, Apple Pay and other payment solutions will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Delivery time
Thedroppedcollection.com processes orders in Riyadh from Saturday till Thursday 9am-5pm. Thedroppedcollection.com processes order the day after the order’s placement, or the next available working day. Thedroppedcollection.com ships parcels via DHL Express. Thedroppedcollection.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Thedroppedcollection.com’s control.
Shipping costs
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
Saudi and Worldwide – FREE SHIPPING
Saudi Arabia - Shipping costs: 100 SAR. FREE SHIPPING for orders over 2,000 SAR
Shipping in Riyadh City, Saudi Arabia is for free on all orders.
REST OF THE WORLD - Shipping costs: 200 SAR. FREE SHIPPING for orders over 2,500 SAR
Please note that customers outside of Saudi Arabia are to take care of any duty and tax fees. Customers will correspond this amount to the courier service, according to the process recommended by the courier service itself.
Shipment tracking
When the order will be given to the courier service, customers will receive an email from DHL providing the tracking number (AWB) related to the order.
In order to monitor the status of the order, customers may visit DHL official website http://www.dhl.com/en.html and insert the AWB number in the specific area “Track Your Shipment”.
Shipment insurance
Thedroppedcollection.com ensures each shipment from theft and accidental damages at no extra costs for customers. Once the parcel reaches the final destination, the merchandise is no longer covered by such insurance,
Delivery
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
Thedroppedcollection.com carefully seals up the parcels with a customized tape with Thedroppedcollection.com logo.
If the customer receives a parcel that has been opened by Customs or by the courier service for authorized inspections, the parcel will be closed with a tape as a warranty seal.
If the parcel appears damaged, or the tape not undamaged, the customer is kindly invited at the time of signature for parcel receipt to add the note “Received unchecked’, or to refuse the delivery of the parcel.
In case the parcel will result damaged, customers are kindly invited to open a claim with the local DHL office and promptly contact Thedroppedcollection.com at the e-mail address info@Thedroppedcollection.com.
If the parcel is not appeared intact and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Thedroppedcollection.com will not accept any related claim.
Failed delivery
By placing an order, the customer establishes a business relationship with the Thedroppedcollection.com and is obliged to accept the delivery of the parcel related to the order made. If the parcel cannot be delivered to the specified shipping address due to reasons attributable to the absence of cooperation of the customer in receiving the order (wrong or incorrect phone number, wrong or incorrect shipping address, absent recipient and no specific place of delivery), or if the customer refuses to receive the parcel, the parcel is returned to the sender Thedroppedcollection.com at the customer's expense. Expenses include shipping costs and any customs and tax duties; The amount will be deducted from the total amount of the order to be refunded in the customer's wallet or bank account, and the customer is not entitled to claim it later because delivery is not possible.
